There has been tremendous business outsourcing in Egypt for a while; the forefront being in call centers and customer service operations. The country also provides very favorable conditions for business, skilled manpower, and quality at competitive pricing, making it a perfect destination for outsourcing customer support services. This listicle will investigate the best call center companies in Egypt, their services, expertise, and that which ensures they remain outstanding in the highly competitive market.
1. Xceed Egypt
Overview
Xceed is the most established and one of the leading call center companies in Egypt. It was established in 2001 and rapidly grew into a leading customer service outsourcing company serving an array of clients both locally and internationally. Xceed has several state-of-the-art delivery centers spread all over Egypt, operating sites in Cairo, Giza, and Alexandria. It is well-recognized for its incredible after-sales customer support, multilingual, and any kind of industry sector.
Services Provided
Inbound/Outbound Call Handling: Inbound and outbound call handling for customer support, telemarketing, and sales support for a whole range of services that Xceed offers.
Multilingual Support: Xceed agents have been equipped to master various languages such as English, Arabic, French, Spanish, German, and Italian among others.
Technical Support: Technically, the company provides technical support to industries dealing in telecommunications, IT services, and electronics.
– Customer Retention Services: Xceed is one of the professional companies that create a customer retention strategy for handling complaints, after-sales support, and loyalty program management.
– Omnichannel Support: The support at Xceed is extended to the customers through different media: Voice, Email, Live Chat, Social Media, etc.
Why Choose Xceed?
– Global Reach: Xceed extends its services to big international clients in the field of telecommunication, retail, and finance.
– Advanced Technology: Company deploys latest call center technologies to deliver quality and efficiency.
– Multilingual Team: Ability to provide support in multi-languages makes Xceed an attractive choice for global businesses.
Clients include:
– Vodafone
– Orange
– Carrefour
– Etisalat
2. Teleperformance Egypt
Overview
With Teleperformance being the global leader in customer experience management, it holds a leading position in Egypt. It has been in the industry of call centers for more than 30 years and has operational businesses in over 80 countries of the world. Teleperformance Egypt provides various outsourced services from Egypt to clients hailing from diverse industries such as banking, retail, and technology, to name a few.
Service Provided
• Inbound/Outbound Call Services: Provides customer support, manages sales and technical queries of existing and prospective customers through inbound calls, while outbound is accommodated regarding lead generation and/or marketing campaigns.
• 24/7 Support: It provides Teleperformance round-the-clock customer service, hence allowing businesses to provide support to their customers around the clock.
• Digital Transformation Services: There is also a handful of digital technologies that the company has embraced, like AI-driven chatbots to improve efficiencies in service.
– Social Media Support: It efficiently handles customer queries through social networking sites like Facebook, Twitter, and Instagram.
– Back-office Services: Besides call center outsourcing services, it provides back-office services that include data entry, order taking/processing, and management of email.
Why Choose Teleperformance?
– Global Presence: With huge global presence, they cater to international clients.
– Specialty in Multichannel Support: Teleperformance has perfected multichannel customer support, smoothly integrating voice, chat, email, and social network support.
– Complete Outsourcing Solution: Teleperformance is not a call center but provides an extensive range of outsourcing services customizable to the needs of different industries.
Client List:
– Facebook
– Microsoft
– Uber
– HSBC
3. Sitel Egypt
Overview
Sitel Group is an internationally recognized customer experience management company, with over 30 years of experience in the call center industry. In Egypt, Sitel Group provides excellent call center services for international brands, with a high quality of service and acclaimed agent training programs. Sitel has two delivery centers-one in Cairo and another in Alexandria-that offer competitively priced services without sacrificing quality standards.
Services Offered
Customer Service: Sitel handles customer queries, grievances, and support requests and provides quick, efficient solutions to them all.
Sales & Lead Generation: Telesales services include lead generation, qualification, and closure of sales.
Multilingual Support: Agents at Sitel speak multiple languages to address the needs of various customers.
Data Analytics: Sitel measures its performance through different monitoring activities like customer satisfaction and tracking KPIs.
Digital Support: Sitel provides digital customer support on various touchpoints through emails, chats, social media, and the web for self-service.
Why Choose Sitel?
Experience and expertise: With years of experience, Sitel has carved a niche for itself in the industry for its dependability and quality of service to the most prestigious brands.
Focus on Training: Sitel invests a lot in training agents. Thus, every agent is well trained to cater to the complex queries of valued customers.
– Multilingual Services: Sitel is a perfect option if any business requires multilanguage support from region to region.
List of Clients:
– Google
– Johnson & Johnson
– AT&T
– Bank of America
4. Egyption Contact Center (ECC)
Overview
Egyptian Contact Center is a leading enterprise in the call center industry in Egypt. Through the deployment of high-quality services it provides, it has managed to position itself as the leading customer service outsourcing solutions provider. ECC provides professional services from its bouquet on a wide range, starting from inbound and outbound call management down to telemarketing and technical support. The company has grown since inception to be one of the major players on both Egyptian local and international scenes.
Services Offered
– Inbound/Outbound Call Handling: ECC’s services range from customer care to telemarketing and telesales for its clients.
– 24/7 Customer Support: The company is one of the best in handling 24/7 customer support, particularly for those industry sectors dealing with customers spread across the globe.
– Customer Retention: This involves designing strategies for customer retention, maintaining loyalty programs, and resolving complaints.
– Omnichannel Solutions: The organization provides integrated voice, email, chat, and social media services.
stub Why Choose ECC?
– Cost-effective Services: The call center services are fairly affordable by ECC, which appeals to most of the small to mid-sized businesses.
– Customer Retention Experience: The company excels in customer retention and loyalty programs so that the clients can establish long-lasting relations with their customers.
– Quality Focus: ECC focuses on quality services by hard training and monitoring the performance of the personnel.
List of Clients:
– Orange Egypt
– Vodafone
– Mobinil
– EgyptAir
5. Amazons Egypt
Overview
Amazon Egypt is a call center outsourcing company in its growing phase, specializing in providing quality customer service with highly qualified agents. It has one of the major contact centre settings in Cairo, offering customer service and support for various business segments. Amazons Egypt, though quite new in the market, has been able to carve a niche in the exhibition of service standards and incorporating advanced techniques of work within the operation of the call centres.
Services Offered
– Inbound Call Services: The company provides inbound support for customers through the responses of queries, troubleshooting, and product information.
– Outbound Services: It also offers other outbound services; cold calling, lead generation, and market research.
– Technical Support: Amazons Egypt also provides technical support services in various industries to a great extent, including IT, e-commerce, and telecommunication.
– Social Media Support: The organization does an exemplary job in social media customer service to ensure customers can reach clients on various channels such as Facebook, Twitter, and Instagram.
– E-commerce Support: Because more and more people are buying products online, Amazons Egypt focuses on e-commerce support by receiving orders, returns, and product inquiries.
Why Choose Amazons Egypt?
– Innovative Approach: Equipped with state-of-the-art technology, AI-powered tools, and automation, Amazons Egypt works on enhancing service delivery.
– Young and Energetic Workforce: Company boasts of a dynamic and energetic workforce, right from the top to the last one, to ensure best customer service.
– Cost-Effective Solutions: Amazons Egypt ensures competitively priced services without compromising on quality.
List of Clients:
– Uber Egypt
– Souq.com, now Amazon Egypt
– Vodafone
– Jumia
6. Link Development
Overview
Link Development is a well-established Egyptian IT services and outsourcing company offering all variants of call center solutions. Being one of the leading companies in the field of IT and digital transformation, Link Development has managed to take advantage of its competencies to deliver state-of-the-art call center services with a focus on leveraging technology to deliver excellence in customer experience.
Services Offered
– Customer Support: Link Development offers both inbound and outbound call services for customer support, troubleshooting, and queries.
– Digital Channel Support-Chat, Social Media, and Mobile: Live chat, social media, and mobile support are some of the strengths in digital channels provided by the company.
– Lead Generation: With Link Development, come lead generation and market research services to enable the growth of the customer base in a business.
– Data Analysis and Reporting: Detailed reporting and data analysis are provided so that performance, customer satisfaction, and insight into how to improve the call centers may be tracked.
Why Choose Link Development?
– Integration of Technology: Link Development integrates state-of-the-art technologies, such as AI and automation, to manage operations better.
– Digital Expertise: With a rich history in IT and digital services, the company ensures the delivery of seamless omnichannel customer services.
– Specialized Solutions: Link Development specializes in designing tailored services to meet the requirements of customers hailing from various industries.
Clients Include:
– EFG Hermes
– Microsoft
– Orange Egypt
Ministry of Investment (Egypt)
7. Careem Egypt (Careem Call Center)
Overview
Careem is a popularly used ride-hailing service in the Middle East; it also operates a call center in Egypt to provide service for its drivers, customers, and business associates. While generally recognized for its app-based services, Careem provides service in Egypt through call center operations with rapid response times, 24/7.
Services Offered
– Ride Support: Careem Egypt’s call center will support the customers and drivers to solve problems concerning ride bookings, payments, and navigation.
– 24/7 Availability: The call centre will be available round the clock so that at any moment, a driver or customer can seek access to support.
– Issue Resolution: The disputes related to bills, cancellation of rides, or complaints regarding drivers or passengers are resolved with the help of this team.
Why Choose Careem Egypt?
– Efficient and Swift Service: The issues are handled with efficiency by the call center at Careem and speedy solutions are provided to the customers.
– Industrial Experience: Being at the top in ride hailing services in the region makes the experience of support staff at Careem considerable in handling customer service queries related to transport.
– Modern Call Center Technology: In putting together a call center, Careem intends to incorporate the state-of-the-art call center technologies, incorporating automation solutions and self-service options.
Clients Include:
– Careem Users (drivers and passengers)
– Careem Partner Drivers
Conclusion
Which one of these call center companies is the best in Egypt depends, of course, upon your very specific needs. Whether it is multi-language support, technical support, social media management, or customer retention, Egypt has a rich mix of call center solutions from the big international players such as Teleperformance and Xceed to the more local champions like Amazons Egypt and Link Development, each with its own services and fields of excellence.
Consider such factors as experience in the industry, technological infrastructure, scalability, and cost-effectiveness when choosing a call center outsourcing service provider. You’ll be able to ensure that with the right partner your business treats your customers with great service while you reap some advantages of outsourcing.
