Arab MLS is a real estate technology company. The company’s vision is to transform the real estate landscape into a connected and empowered ecosystem by seamlessly integrating advanced technology, data-driven insights, and a thriving community of real estate professionals and enthusiasts. Arab MLS is setting new standards for efficiency, transparency, and user experience to redefine the way people connect with properties and elevate the entire real estate journey.

Role Description

This is a full-time on-site role for a Customer Service Manager at Arab MLS in Cairo, Egypt. The Customer Service Manager will be responsible for managing customer support activities and ensuring customer satisfaction. The day-to-day tasks include coordinating with different departments to resolve customer issues, analyzing customer feedback, and providing appropriate solutions to ensure customer satisfaction.

Qualifications

1. Customer Service Management and Customer Support skills
2. Excellent analytical skills
3. Strong communication skills
4. Ability to liaise with different departments and stakeholders
5. Experience in implementing service programs to drive customer satisfaction
6. Strong leadership and team management skills
7. Bachelor’s degree in Business Administration, Marketing, or related field
8. Excellent command of English and Arabic languages