Credit Agricole Egypt is an affiliate of the Crédit Agricole Group, one of the largest banking groups in France. It is a universal bank offering various products and services to corporate and retail customers. With 78 branches and over 356,000 customers, it is the only French bank quoted on the Cairo Stock Exchange.
Credit Agricole Egypt provides personal banking services such as accounts, savings, finance, insurance, and promotions. It also offers electronic banking channels, including online banking, telephone banking (IVR), mobile applications, CAE-wide ATM network, and SMS Alert Service. The bank is registered with the Central Bank of Egypt and has e-banking licenses.
Crédit Agricole Egypt’s digital transformation system enables it to provide efficient and innovative solutions to its customers. The bank seeks to provide excellent customer service and has implemented several measures to guarantee the safety and security of its customers’ personal information. Suppose customers receive an email requesting personal detail verification through a link. In that case, they should disregard the link and forward the email to webmaster.egypt@ca-egypt.com or contact the call center at 19191, international (+202) 3332-9300.
History and Background
Formation and Growth
Crédit Agricole Egypt is a subsidiary of Crédit Agricole Group, a leading European financial institution. The bank was established in 2006 to provide innovative and sustainable banking solutions to the Egyptian market. Since its inception, Crédit Agricole Egypt has positioned itself as a reference European bank.
Since its establishment, Crédit Agricole Egypt has grown steadily and become a strong player in the Egyptian market. Crédit The bank has a diversified portfolio of products and services, meeting both corporate and retail customers. The bank focuses heavily on digital transformation, and its digital banking platform has been well-received by customers.
Merger and Acquisition Timeline
Crédit Agricole Egypt has a rich history of mergers and acquisitions. In 2006, the bank was formed through the merger between Crédit Agricole Indosuez Egypt and Crédit Agricole CIB Egypt. The merger combined the strengths of both banks and helped Crédit Agricole Egypt establish itself as a leading player in the market.
In 2007, Crédit Agricole Egypt acquired 51% of Delta International Bank’s shares and renamed Crédit Agricole Egypt Delta. The acquisition helped the bank expand its customer base and strengthen its position in the corporate banking sector.
In 2009, Crédit Agricole Egypt acquired 100% of the shares of Crédit Lyonnais Egypt, renamed Crédit Agricole Egypt Lyonnais. The acquisition helped the bank expand its retail banking business and strengthen its position in the market.
In 2012, Crédit Agricole Egypt acquired 100% of Piraeus Bank Egypt’s shares and renamed Crédit Agricole Egypt Piraeus. The acquisition helped the bank expand its client base and solidify its position in the market.
Overall, Crédit Agricole Egypt has a strong history of mergers and acquisitions, which has helped it establish itself as a leading partner in the Egyptian market. The bank’s focus on innovation and sustainable banking solutions has assisted it stay ahead of the competition.
Banking Services and Products
Retail Banking
Credit Agricole Egypt offers its customers a wide range of retail banking services and products, like savings accounts, current accounts, and fixed deposit accounts. Customers can also avail themselves of loans and credit facilities, including personal loans and car loans. Credit Agricole Egypt also offers debit and credit cards with several benefits and rewards. The bank strongly concentrates on customer service, and customers can access their accounts through several channels, such as online banking, mobile banking, and telephone banking.
Corporate and Investment Banking
Credit Agricole Egypt offers its customers corporate and investment banking services. These include project finance, trade finance, and cash management services. The bank also provides advisory services for mergers and acquisitions and equity and debt capital markets transactions. Credit Agricole Egypt strongly focuses on supporting small and medium-sized enterprises (SMEs) and provides a range of financing solutions to help these businesses grow and thrive.
Electronic Banking Solutions
Credit Agricole Egypt offers its customers a range of electronic banking solutions, including online, mobile, and telephone banking. Clients can access their accounts, transfer funds, pay bills, and manage their finances online or via mobile devices. Credit Agricole Egypt also provides a range of value-added services, including alerts and notifications and access to financial planning tools.
Credit Agricole Egypt is committed to providing its customers with high-quality financial services and products. The bank strongly concentrates on customer service and seeks to provide innovative and convenient banking solutions. Whether you are an individual or a business, Credit Agricole Egypt has a range of banking services and products to meet your needs.
Customer Experience
Crédit Agricole Egypt prioritizes customer satisfaction and strives to provide an exceptional experience for all clients. The bank’s commitment to client relationship management and online security measures are two critical components of its approach to delivering an outstanding customer experience.
Client Relationship Management
Crédit Agricole Egypt recognizes the importance of building solid relationships with its customers. The bank’s customer service team is highly trained and always available to answer any questions or concerns that clients may have. The bank also offers a range of personalized services, such as financial advice and tailored products, to serve its customers’ unique needs.
Online Security Measures
In today’s digital age, online security is more important than ever. Crédit Agricole Egypt takes this issue very seriously and has carried out several measures to guarantee its client’s information is always safe and secure. The bank’s website uses state-of-the-art encryption technology to protect sensitive data, like passwords and PINs, from unauthorized access. Additionally, the bank regularly updates its security protocols to stay ahead of potential threats.
Crédit Agricole Egypt is committed to providing its customers with a superior banking experience. Whether clients visit a branch in person or access their accounts online, they can be confident that their needs are being served with the utmost care and attention to detail.
Operational Presence
Branch Network
Credit Agricole Egypt has a strong operational presence in Egypt, with a network of over 70 branches in various parts of the country. This extensive branch network enables the bank to serve many customers across Egypt, including individuals and businesses. The bank’s branches have modern facilities and staffed by knowledgeable professionals dedicated to providing customers with high-quality services.
Cairo Stock Exchange Listing
Credit Agricole Egypt is listed on the Cairo Stock Exchange, the primary stock exchange in Egypt. The bank’s listing enables it to access capital markets and raise funds from investors in Egypt and abroad. The bank’s shares are traded on the exchange under the ticker symbol CIEB.CA.
Credit Agricole Egypt’s listing on the Cairo Stock Exchange also demonstrates the bank’s commitment to transparency and accountability. The bank is subject to the exchange’s regulatory requirements, which helps ensure that it operates responsibly and ethically.
In summary, Credit Agricole Egypt’s operational presence is characterized by an extensive branch network and a listing on the Cairo Stock Exchange. These factors enable the bank to serve many customers across Egypt and access capital markets to support its growth and development in the retail market.
Leadership and Management
Executive Team
Credit Agricole Egypt’s Executive Team oversees the bank’s operations and ensures its strategic objectives are met. At the helm of the Team is Managing Director Jean-Pierre Trinelle, who serves as the Committee Chairman. Trinelle brings a wealth of experience to the position, having worked in various senior management roles in the banking industry for over 30 years.
Trinelle is supported by a team of experienced professionals, including Chief Operating Officer Amir Hakim and Chief Financial Officer Ravinarayanan Iyer. Moreover, the Executive Team is responsible for managing the bank’s employees, ensuring they have the necessary skills and resources to deliver high-quality services to customers.
Corporate Governance
Credit Agricole Egypt seeks maintaining high standards of corporate governance. The bank has four committees that support the Board of Directors in achieving its strategic objectives: the Executive Committee, the Risk Committee, the Audit Committee, and the Nominations and Remuneration Committee.
The Executive Committee is responsible for handling all matters related to the bank’s monitoring strategy and commercial development within the guidelines given by the Board of Directors. The Risk Committee oversees the bank’s risk management framework, while the Audit Committee ensures the bank’s financial reporting is accurate and transparent.
The Nominations and Remuneration Committee ensures that the bank’s management team is composed of qualified individuals and that their remuneration is fair and transparent. Credit Agricole Egypt’s commitment to corporate governance protects the interests of its shareholders, employees, and customers.
In conclusion, Credit Agricole Egypt’s Executive Team and corporate governance framework are integral to the bank’s success. Under the leadership of Jean-Pierre Trinelle, the bank is well-positioned to deliver high-quality services to its customers and create value for its shareholders.
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Frequently Asked Questions
How can I contact Credit Agricole Egypt customer service?
Credit Agricole Egypt provides various customer service channels to its clients. Customers can contact the bank’s customer service team by calling the hotline at 19666, which is available 24/7. Customers can also contact the bank through email, social media, or visiting one of its branches.
How do you log in to Credit Agricole Egypt’s online banking?
To log in to Credit Agricole Egypt’s online banking, customers must visit the bank’s website and click on the “Online Banking” button in the top right corner of the page. Customers will then log in page where they require to enter their username and password to access their account.
Where can I find Credit Agricole Egypt branches?
Credit Agricole Egypt has a network of branches across the country. Customers can find the nearest branch by visiting the bank’s website and clicking on the “Branches & ATMs” button at the top right corner of the page. They can also call the bank’s hotline at 19666 for assistance in finding a nearby branch.
What career opportunities are available at Credit Agricole Egypt?
Credit Agricole Egypt offers various career opportunities for individuals interested in working in the banking industry. The bank provides multiple job opportunities in retail banking, corporate banking, risk management, and more. Interested individuals can visit the bank’s website and click the “Careers” button at the page’s bottom to view the available job openings.
What is the SWIFT code for Credit Agricole Egypt?
The SWIFT code for Credit Agricole Egypt is CRLYEGCXXXX. This code identifies the bank when making international wire transfers.
What is the required minimum balance for an account at Credit Agricole Egypt?
Credit Agricole Egypt offers various types of accounts with different minimum balance requirements. Customers can visit the bank’s website or reach a customer service representative to learn more about the minimum balance needs for each account type.
